Terms of Sale & Use

Last updated: 6 November 2026

These terms apply when you browse, sign in to or buy from ZamFit through the ZamFit app or zamfitness.com. By placing an order you agree to them. They do not take away any rights you have under Zambian law, including the Competition and Consumer Protection Act, 2010.

1. Who we are

ZamFit ("ZamFit", "we", "us") sells sports footwear, apparel, equipment and nutrition from our own stock at ZamFit House, East Park Mall, Lusaka, and from partner stores listed on ZamFit. When a partner store fulfils your order, ZamFit takes your payment and is your point of contact for the order.

• Email: [email protected]
• WhatsApp: +260 77 221 6998 (every day, 8am to 8pm)
• Address: ZamFit House, East Park Mall, Lusaka, Zambia

2. Your account

• You can order as a guest or sign in with your phone number (we text you a one-time code), Google or Apple.
• Give us accurate details: your name, a phone number you can be reached on, and a delivery address we can find. You are responsible for orders placed from your account; tell us at once if you think someone else has used it.
• You must be 18 or older to buy, or have a parent or guardian place the order.
• You can delete your account at any time in the app (Account → Profile → Delete account) or by contacting us. Orders already placed are still fulfilled or refunded.

3. Products and prices

• Prices are in Zambian kwacha (ZMW) and include VAT where it applies. The price you pay is the one shown at checkout, which is the price of the store that holds your size.
• We try to show every product accurately, but colours on screens vary and stock can sell out quickly. If an item turns out to be unavailable or was shown at an obviously wrong price, we will tell you and cancel that item or the order with a full refund. We never charge you more than the price you agreed to.

4. Orders

• Your order is placed when you see an order number (for example ZF2026-1A2B3C). We reserve the items for you while you pay.
• Orders paid by mobile money go ahead once the payment is confirmed. Pay-on-delivery and pay-on-collection orders go ahead once the store confirms the stock; for guest orders we first text a code to your phone to check the number is yours.
• We may refuse or cancel an order where we reasonably suspect fraud or abuse, where the delivery address is outside the area we can reach, or where the item is unavailable. If you have paid, you get a full refund.

5. Paying by mobile money

• We accept Airtel Money and MTN MoMo through our payment provider, Kazang. When you tap Pay, your network sends a prompt to the number you entered. You approve it and enter your PIN on your own phone. ZamFit never asks for, sees or stores your PIN.
• You have 5 minutes to approve the prompt. If the payment is not confirmed within 5 minutes, the order is released: the items go back on sale and you can start a fresh checkout straight away. Your details are remembered on your device to make that one tap.
• If money leaves your wallet after an order was released, or you are charged twice, we detect it from the provider's records and refund it to the number that paid. You do not need to ask, but you are welcome to contact us with your order number.
• If we cannot confirm a payment straight away we show "Checking payment". Please do not pay again while that is showing; we will update your order.
• Refunds go back to the mobile money number that paid, normally within 7 days. Your network may show them as a separate transaction.

6. Delivery and collection

• Delivery fee. In Lusaka the fee is worked out from the road route between the store that holds your items and the pin you confirm on the map, using our published rates. You see the exact fee before you pay; it is held for a short time and refreshed if it expires. We currently deliver up to 25 km by road from the store.
• Delivery times. Lusaka: usually 1 to 2 days after your order is confirmed. Outside Lusaka: usually 7 to 14 days. These are estimates, not guarantees; we will keep you updated by SMS and in your order page.
• The pin and the address. Please place the pin at your exact door or gate and add written directions. A rider sees your address and phone number only after accepting your delivery.
• Handover. Your rider asks for the handover code shown on your order page before handing over the parcel. Do not share the code until you have the parcel.
• Missed delivery. If we cannot reach you or the address is wrong, we will contact you to arrange another time. If a new attempt or a new address costs more to deliver, we will tell you the fee before we send it.
• Collection. For pickup orders we tell you when the order is ready. Bring your order number. If you cannot collect, contact us: an order that is not collected may be cancelled and any payment refunded.

7. Exchanges, returns and faulty items

• Wrong size or changed your mind? Unworn items in their original packaging can be exchanged or returned within 7 days of delivery or collection. Contact us with your order number to arrange it.
• Supplements and nutrition products cannot be returned once opened, unless faulty.
• If an item is faulty, damaged on arrival or not what you ordered, contact us within 7 days and we will replace, repair or refund it, including the delivery fee. This does not limit your rights under Zambian consumer law.
• Refunds are paid to the mobile money number that paid, or by arrangement for cash orders.

8. ZamFit points

• Signed-in customers earn points on completed orders (currently 5% of the items' value) and can use them for up to 30% of a later order. Points are added once an order is delivered or collected.
• Points have no cash value, cannot be transferred, and points earned on an order that is refunded may be removed. We may change how points work with notice in the app.

9. Fair use

Do not place fake orders, use another person's phone number or payment account, try to get around our checks (including the bot check and the limits on orders and payment prompts per number), or interfere with the service. We may block numbers or accounts that do, and cancel their orders.

10. Our responsibility

We are responsible for supplying what you ordered with reasonable care and skill. We are not responsible for delays or losses caused by events outside our reasonable control (for example network or power outages, or a mobile money provider being unavailable), but we will refund anything you paid for an order we cannot fulfil. Nothing in these terms limits our liability where the law does not allow it to be limited.

11. Changes and disputes

• We may update these terms. The version that applies to an order is the one shown when you placed it. We will show the date of the latest version at the top.
• These terms are governed by the laws of the Republic of Zambia. If something goes wrong, please contact us first and we will try to put it right. You can also contact the Competition and Consumer Protection Commission.

12. Contact

• Email: [email protected]
• WhatsApp: +260 77 221 6998 (every day, 8am to 8pm)
• Address: ZamFit House, East Park Mall, Lusaka, Zambia