Delete your ZamFit account

You can delete your ZamFit account yourself at any time. Deleting it removes your name, email, saved addresses, favourites, loyalty points and sign-in methods, and signs you out everywhere.

In the ZamFit app

1. Open the Account tab and sign in if you are not already.
2. Open Profile, scroll to the bottom and tap Delete account.
3. Confirm. The account is deactivated immediately and its personal details are erased.

Without the app

Message us on WhatsApp or email from the phone number or email on the account and ask for deletion. We verify it is you, then delete the account within 7 days and confirm back to you. See the contact page for the current number and address.

What we keep

• Orders you placed are kept as sales records (order number, items, amount, delivery or pickup details) for accounting and tax purposes, for the period the law requires. They are no longer linked to a sign-in.
• Mobile-money payment records (amount, network, provider reference) are kept for the same reason. They never include your PIN.
• Server logs are deleted on their normal 30-day schedule.

Questions about your data are answered on the privacy policy page.