ZamFitness Policy Page
1. Introduction
Welcome to ZamFitness. By accessing and using our website, you agree to comply with our policies outlined below. These policies govern the use of our site, products, and services.
2. Shipping & Delivery Policy
At ZamFitness, we strive to provide our customers with a smooth and efficient shopping experience. Please find the details of our shipping and delivery process below:
- Order Processing Time
Orders are processed and prepared for shipment within 1-3 business days of receiving the order. Business days are Monday through Friday, excluding weekends and public holidays. Orders placed after 3:00 PM on business days or on weekends may be processed the following business day. - Domestic Shipping
Domestic orders within Zambia typically arrive within 3-7 business days after being shipped. Delivery times may vary based on location, weather conditions, and logistical factors. You will be notified once your order has shipped and provided with tracking details to monitor its progress. - International Shipping
International orders are shipped according to the destination country’s postal and customs regulations. Delivery times may vary significantly depending on the location, ranging from 7-21 business days or more. Customs procedures, regional holidays, and other unforeseen delays may impact the shipping time. We recommend checking with your local carrier for more specific delivery estimates. - Tracking Information
Once your order has been shipped, you will receive an email containing tracking information and a link to the tracking page. This will allow you to track your order in real-time as it makes its way to you. Please allow up to 24 hours after shipment for tracking information to be updated in the carrier’s system. - Customs and Third-Party Carriers
While we do our best to ensure timely and accurate delivery, ZamFitness is not responsible for delays caused by customs processing or issues arising from third-party carriers. International orders may be subject to customs inspection, which could cause delays beyond our control. Any additional fees, taxes, or charges imposed by customs are the responsibility of the customer. - Missing or Lost Shipments
If your shipment is lost or damaged during transit, please contact us immediately, and we will assist in investigating the issue. However, once the shipment leaves our facility, we are not responsible for any delays or damages caused by the carrier. Please ensure the shipping address provided is accurate to prevent any delivery issues.
3. Return & Refund Policy
At ZamFitness, customer satisfaction is our priority. We understand that sometimes an item may not meet your expectations, and we want to ensure you have a straightforward process for returns and refunds.
I. Return Eligibility
Returns are accepted within 14 days from the date of delivery, provided the item is unused, in its original packaging, and in resalable condition. To initiate a return, please contact us within this time frame. Once your return request is approved, you will receive detailed instructions on how to proceed. For health and safety reasons, we cannot accept returns on products that have been opened or used, such as supplements or personal care items.
II. Refund Process
Once we receive the returned item, it will undergo an inspection to ensure that it meets the return criteria. Refunds will be processed within 7-10 business days after the item is inspected and confirmed to be in acceptable condition. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable, and if you received free shipping, the cost of shipping may be deducted from your refund.
III. Non-Refundable Items
Certain items are not eligible for return or refund. These include, but are not limited to, opened supplements, customized products, and products that have been used, altered, or damaged after delivery. If you are unsure whether an item is returnable, please contact us prior to purchase for clarification.
IV. Return Shipping Fees
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. If you receive an incorrect or damaged product, please contact us immediately, and we will provide you with a prepaid return label or arrange for a return shipping fee refund. It is recommended to use a trackable shipping service or purchase shipping insurance when returning items, as we cannot guarantee receipt of the returned item.
V. Defective or Incorrect Items
In the rare case that you receive a defective or incorrect item, please notify us within 7 days of delivery. We will offer a full refund or exchange, depending on your preference. ZamFitness reserves the right to request photographic evidence of the defect or error to expedite the process.
Thank you for your understanding of our Return & Refund Policy. We aim to make your shopping experience with us as smooth and pleasant as possible, and we are here to assist with any concerns you may have.
4. Privacy Policy
At ZamFitness, we are committed to protecting your privacy and ensuring the security of your personal data. Our Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to protect your privacy.
I. Information We Collect
We collect personal data when you place an order or interact with our website. This may include your name, email address, shipping address, billing information, and other necessary details required to process your order and provide a seamless customer experience. By providing this information, you consent to its collection and use as outlined in this Privacy Policy.
II. Use of Personal Data
The personal information we collect is used primarily to process and fulfill your orders, communicate with you regarding your purchases, and improve our services. Additionally, your information may be used for marketing purposes, such as sending promotional emails or offers, but only if you have opted in to receive such communications. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
III. Sharing of Personal Data
ZamFitness does not sell, rent, or share your personal information with third parties for marketing purposes. We respect your privacy and will only disclose your personal data when necessary for the operation of our business, such as with payment processors, shipping companies, or other service providers involved in fulfilling your order. We ensure that these third parties adhere to strict data protection standards to safeguard your information.
IV. Data Protection and Security
We prioritize the security of your personal information. Our website employs secure encryption technology (SSL/TLS) to protect your data during transactions. This ensures that sensitive information, such as payment details, is securely transmitted. We also implement a variety of security measures to prevent unauthorized access to your personal data, both online and offline.
V. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your browsing experience. These technologies help us understand how you use our site, improve functionality, and provide personalized content or advertising. You can adjust your browser settings to block or delete cookies, but doing so may affect your ability to use certain features on our site.
VI. Your Rights and Choices
You have the right to access, update, or delete your personal data. If you wish to view or modify your personal information, please contact us. If you no longer wish to receive marketing communications, you can opt out at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
VII. Changes to This Privacy Policy
ZamFitness reserves the right to update this Privacy Policy as needed. Any changes will be posted on our website with an updated date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
VIII. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal data, please do not hesitate to contact us. We are here to assist you and ensure that your privacy is respected.
5. Terms of Service
By accessing and using the ZamFitness website, you agree to comply with the following Terms of Service. Please read these terms carefully before making any purchases or using our website.
I. Age Requirement
To make a purchase or engage in transactions on our website, users must be 18 years of age or older. By placing an order, you confirm that you meet the minimum age requirement. If you are under 18, you may use our website only with the involvement of a parent or guardian.
II. Product Descriptions and Prices
We strive to provide accurate and up-to-date product descriptions, pricing, and availability. However, product details, including descriptions, prices, and images, are subject to change without notice. We reserve the right to modify or discontinue products at any time without prior warning. While we make every effort to ensure the accuracy of the information on our website, we cannot guarantee that errors or omissions will not occur. In the event of an error, we will work with you to resolve the issue.
III. Order Cancellations and Fraud Prevention
ZamFitness reserves the right to cancel any order that is suspected of fraudulent activity or any order that violates our Terms of Service. This includes, but is not limited to, orders placed using unauthorized or stolen payment methods, orders with incorrect or misleading information, and any activity that appears to be an attempt to defraud our company or other customers. If your order is canceled, you will be notified via email, and any applicable payments will be refunded.
IV. Health and Safety Disclaimer
ZamFitness is not responsible for any injuries, health conditions, or adverse reactions resulting from improper use of our products. It is important that all products, particularly supplements or fitness equipment, are used according to the provided instructions and in accordance with your individual health needs. We recommend consulting with a healthcare professional before using any new supplement, exercise program, or fitness product, especially if you have any pre-existing health conditions.
V. Limitation of Liability
ZamFitness will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products, services, or website. This includes, but is not limited to, damages resulting from lost profits, loss of data, or any other harm arising out of the purchase or use of products or services from ZamFitness.
VI. Intellectual Property
All content, logos, graphics, and images on the ZamFitness website are the property of ZamFitness and are protected by copyright laws. Unauthorized use or reproduction of any material from the website is strictly prohibited. You may not copy, modify, distribute, or use any of our intellectual property without prior written consent.
VII. Governing Law
These Terms of Service will be governed by and construed in accordance with the laws of the country or region where ZamFitness operates. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts in that region.
VIII. Changes to Terms of Service
ZamFitness reserves the right to modify or update these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to periodically review these terms to stay informed about any updates or revisions.
IX. Contact Us
If you have any questions or concerns regarding our Terms of Service or any other aspects of our website, please feel free to contact us. We are happy to assist you with any inquiries you may have.
6. Payment Policy
At ZamFitness, we offer a variety of secure payment methods to ensure a smooth and convenient shopping experience. Please review the following details regarding our payment procedures.
I. Accepted Payment Methods
We accept payments through several secure methods, including credit and debit cards, mobile money, and other reliable payment gateways. We support a wide range of card networks such as Visa, MasterCard, and others, as well as mobile payment platforms like Airtel Money and MTN Mobile Money. We continually strive to offer additional payment methods to meet the needs of our customers.
II. Payment Security
We take the security of your personal and financial information seriously. All transactions made through our website are encrypted using industry-standard SSL/TLS encryption technology. This ensures that your sensitive data, including payment details, are protected from unauthorized access during transmission. Our secure payment gateways are regularly tested and updated to ensure maximum security for all transactions.
III. Payment Completion and Order Processing
Please note that payment must be completed in full before your order is processed. Once payment has been successfully made, you will receive a confirmation email, and your order will move into the processing stage. If your payment is declined or there are issues with processing your payment, we will notify you promptly to resolve the issue. Any orders that are not paid in full will not be processed or shipped.
IV. Billing Information
When placing an order, you are required to provide accurate billing information. This includes your name, billing address, contact information, and payment method details. By providing this information, you confirm that it is correct and that you are the authorized user of the payment method. Inaccurate billing information may result in delayed processing or cancellation of your order.
V. Refunds and Payment Issues
If a refund is issued, it will be processed to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider’s processing time. If there are any issues with your payment or refund, please contact us directly for assistance.
VI. Payment Fraud Prevention
We monitor all transactions for potential fraudulent activity. ZamFitness reserves the right to cancel or decline any order that we suspect to be fraudulent or in violation of our Terms of Service. This includes, but is not limited to, orders placed with stolen credit card information, accounts with suspicious activity, or any other indicators of fraudulent behavior.
VII. Changes to Payment Methods
ZamFitness reserves the right to modify or add new payment methods as needed to enhance customer convenience. Any changes to available payment options will be communicated on our website and may require you to update your payment preferences.
VIII. Contact Us
If you have any questions or concerns regarding our Payment Policy or need assistance with completing your payment, please don’t hesitate to contact us. Our customer support team is available to assist you and resolve any issues you may encounter.
7. Intellectual Property
ZamFitness values the intellectual property that is created and shared through our website. The following outlines our policy regarding the use of our content, logos, and images.
I. Ownership of Intellectual Property
All content, including but not limited to logos, images, text, videos, graphics, software, and any other materials on the ZamFitness website, are the exclusive intellectual property of ZamFitness. These materials are protected by copyright, trademark, and other intellectual property laws, and are owned by ZamFitness or its licensors.
II. Unauthorized Use of Intellectual Property
You are prohibited from using, copying, reproducing, distributing, transmitting, displaying, performing, or creating derivative works from any part of the ZamFitness website or its content without obtaining prior written consent from ZamFitness. Unauthorized use of any of our intellectual property may result in legal action, including but not limited to claims for damages and injunctive relief.
III. Trademarks and Logos
All trademarks, service marks, and logos displayed on the ZamFitness website, including the name “ZamFitness” and its logo, are the registered or unregistered trademarks of ZamFitness. You are not permitted to use any trademarks or logos associated with ZamFitness without express written permission. This includes using our trademarks for commercial purposes, marketing, or advertising without prior approval.
IV. Content License
By using the ZamFitness website, you are granted a limited, non-exclusive, non-transferable license to access and view the content available for personal, non-commercial use only. This license does not transfer any rights of ownership in the content or intellectual property to you. All rights not expressly granted are reserved by ZamFitness.
V. User-Generated Content
If you contribute any user-generated content (such as reviews, comments, or photos) to ZamFitness, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and publish that content for promotional and marketing purposes. You warrant that you have the necessary rights to grant this license and that your content does not infringe on the intellectual property rights of others.
VI. Infringement Claims
If you believe that your intellectual property rights have been infringed upon by content on the ZamFitness website, please contact us immediately. We will investigate the claim and take appropriate action, which may include removing the infringing content or taking legal steps to address the infringement.
VII. Changes to Intellectual Property Policy
ZamFitness reserves the right to update or amend this Intellectual Property policy at any time without prior notice. Any changes will be posted on our website with an updated date at the top of the policy. We encourage you to periodically review this policy to stay informed about how your rights and obligations regarding our intellectual property may change.
VIII. Contact Us
If you have any questions or concerns about the use of our intellectual property or need permission for any specific use, please contact us. We will respond to your inquiry promptly and provide guidance on how to proceed.
8. Contact Information
For any questions or concerns, please contact us at:
Email: support@zamfitness.com
By using ZamFitness, you agree to these policies. ZamFitness reserves the right to modify these policies at any time without prior notice.